Do you know that your truck spare parts supplier can affect your sales? A terrible supplier will not be able to fulfill your orders. You might be spending most of your time dealing with coordination issues and follow-ups with suppliers. You might be working till 8pm and going home late due to such coordination and follow-ups. So, when should you change your supplier? Here are 9 signs you need to change your truck spare parts supplier or manufacturer.
Limited Range of Products
Have you ever ordered for something from your supplier but received a reply that the item is not in stock? Maybe the supplier told you that the specific item is not available. While it is acceptable for the supplier not to have slow moving parts once in a while, you need to raise a red flag if the issue occurs with fast moving items consistently.
Even if the item is not available, the supplier should assure you that the truck spare part will be available after some time. A supplier who has a limited range of products will end up frustrating you. You will not be getting the required spare parts in good time. Instead of dealing with such unreliable supplier, just change and get the one that has a wide range of models and products.
No Quality Control Mechanism
A good supplier or manufacturer should have proper quality control mechanism. These are processes that are laid down to ensure that customers get quality products. Buyers should get the exact item at the quality that they ordered. If your supplier does not have such a mechanism, you should not engage with them anymore.
But, how do you know that the supplier does not adhere to quality control mechanisms? Check the state of spare parts that they have supplied. Are they in good condition? Defective, poor quality or corroded products are signs that the manufacturer does not follow any quality control procedures. Shipping wrong sizes or wrong model is another sign of a reckless manufacturer who is not keen on meeting the needs of customers. They don’t take their time to ensure that they ship the item that was ordered.
There is no timeline for Order Dispatch to Customers
You should change your supplier or manufacturer if they keep you in the dark about your order. Such a supplier won’t give you a timeline on when your order has been dispatched from the warehouse, the duration which it will be on the transit and when you should expect to get the item. A good supplier should be clear and transparent about the timelines. Ideally supplier should be able to ship the order in 2-3 days.
No In-house Assembly or Packing Facility
If the supplier or manufacturer does not have an in-house packing or assembly facility, don’t waste your time with them. Not having a facility simply means that the supplier does not have any products in stock.
Instead, they source the item from other suppliers or manufacturers. This makes the supply chain longer and you will get the order late. Also, a long supply chain makes the price of the item to be relatively high.
No Inventory Control
A supplier or manufacturer who does not have proper inventory control is generally disorganized. Without a proper inventory control, the supplier is bound to experience product stock-outs frequently. In most occasions, you won’t get the items that you order due to stock-outs.
The problem of poor inventory control usually affects fast moving items. Given that they are usually in high demand, they can easily run out of stock. So its important to have a proper inventory management.
No Dedicated CRM Staff for Customer Orders
A good supplier or manufacturer should have a dedicated CRM staff for each customer. This staff is responsible for handling all the issues that come from customers. You should change your supplier once you discover that they don’t have a dedicated and reliable CRM staff. This kind of supplier will take too long to answer your queries. Lack of a dedicated CRM staff will result in slowing orders and payment from customers.
No Guarantee/ Return Policy
Does your manufacturer/ supplier have a return policy for defective goods? If not, you better run before you become a victim. An ethical manufacturer should allow buyers to return defective goods or recall the ones that seem to have some faults. By giving you such an assurance, you won’t have to worry about anything since you will be sure that the supplier has got your back.
No Tracking Customer Orders
You should change your manufacturer if you can’t track your orders from the point of order placement to the point that you receive them. Order tracking can give you an assurance that your orders are in safe and you will be in a good position to plan for your orders.
You should change your manufacturer if they don’t comply with all the required laws. Some of these compliances include GST Invoice, GST returns and e-way bill. Do not expect anything good from a supplier who is bent on violating all the set laws.
Reliable Truck Spare Parts Supplier
If you are in India, Nepal, and Bangladesh and you are looking for a reliable truck spare parts supplier, look no more. Padmashree International is at your service. We are a well-established company that is dedicated to supplying quality truck spare parts for aftermarket.
We have a heavy presence in India and Southeast Asia. Our retailers are spread across 5000 different locations in the region. As a reputable company, we source, pack then distribute truck spare parts to our customers. We boast of having two state-of-art warehouses where all spare parts are packed and stored.
We also have a team of dedicated staff that works tirelessly to satisfy the needs of our customers. We always put more efforts to improve our products, services, and the associated processes.